Returns & Refunds Policy
We want you to feel confident shopping with Lewcose. Here's how we handle returns and refunds, in line with UK consumer law.
📦 Your Right to Cancel
Changed your mind? No problem.
- You have 14 days from the day after delivery to cancel your order.
- Products must be unused and returned in original condition and packaging.
- Email help@lewcose.com or call 0800 0434321 to start a cancellation.
- Return the item(s) within 14 days of cancelling to the address below.
⚠️ Faulty or Misdescribed Items
If your product is faulty, damaged, or not as described, we’ll make it right.
- Email help@lewcose.com or call 0800 0434321.
- Include your order number and a short description of the issue.
- We may ask for a photo to help speed up the process.
- We’ll offer a refund, repair, or replacement — and cover return shipping.
💳 Refunds
- We’ll inspect your return when it arrives.
- Once approved, refunds are issued to your original payment method within 14 days.
- If the item was handled beyond what’s needed to check it, we may deduct a small amount from your refund.
🚚 Return Shipping
- Faulty items: We pay for return postage.
- Change of mind: You’ll need to cover the return shipping cost.
📮 Return Address
Lewcose
11 Lady Wallace Brae
Lisburn
Northern Ireland
BT28 3WN